Terms and Conditions of the HOP-UP.eu Online Store

These Terms and Conditions govern purchases made through the HOP-UP.eu online store available at hop-up.eu and the use of related electronic services.

The Seller points out that Goods offered in the Online Store may include tactical equipment, outdoor equipment, airsoft equipment, accessories and related products. Goods are intended for lawful use only, in particular for sport, training, outdoor, collecting or recreational purposes, depending on the nature of the Goods.

These Terms and Conditions apply to retail sales. They do not apply to wholesale or individually negotiated B2B cooperation unless expressly agreed otherwise.

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§ 1 Definitions

For the purposes of these Terms and Conditions, the following terms have the meanings set out below:

1. Working Day means any day from Monday to Friday, excluding public holidays in the Czech Republic.
2. Online Store or Store means the online store operated by the Seller at hop-up.eu.
3. Seller means Outland Tactical, s.r.o., with its registered office at Na pískách 1267/63, Dejvice, 160 00 Praha 6, Czech Republic, VAT ID: CZ24921033.
4. Customer means a natural person or legal entity using the Online Store or placing an order through the Online Store.
5. Consumer means a natural person who concludes a contract with the Seller outside the scope of their business activity or independent professional activity.
6. Entrepreneur means a person who independently carries out business activity on their own account and responsibility, or otherwise acts within the scope of their business activity when concluding a contract with the Seller.
7. Entrepreneur with consumer rights means an entrepreneur who is a natural person and concludes a contract outside the scope of their business specialization, where applicable under Czech law.
8. Customer Account means an individual user account created by the Customer in the Online Store, enabling access to selected functions such as order history, customer data management and simplified ordering.
9. Registration means the process of creating a Customer Account.
10. Goods means any movable item offered by the Seller in the Online Store.
11. Digital Content means data created and supplied in digital form, if such content is offered through the Online Store.
12. Electronic Services means services provided electronically through the Online Store, in particular Customer Account, order form, newsletter and product reviews.
13. Order means an offer made by the Customer to purchase selected Goods from the Seller.
14. Contract means a purchase contract or another agreement concluded between the Seller and the Customer through the Online Store.
15. Delivery means the delivery of Goods to the Customer using one of the delivery methods offered by the Seller.
16. Carrier means a third-party provider of transport or delivery services cooperating with the Seller.
17. Terms and Conditions means this document.

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§ 2 General Provisions and Use of the Online Store

1. These Terms and Conditions define the rights and obligations of the Seller and the Customer in connection with the use of the Online Store, placing Orders and concluding Contracts.
2. The Online Store is available to Customers through the website hop-up.eu.
3. To place an Order, the Customer must have access to the internet, a web browser and an active email address.
4. The Customer is obliged to provide true, complete and up-to-date information when placing an Order or creating a Customer Account.
5. The Customer must not use the Online Store in a manner contrary to applicable law, good morals, these Terms and Conditions, or in a way that infringes the rights of the Seller or third parties.
6. The Customer must not submit unlawful, offensive, harmful, misleading or otherwise inappropriate content through the Online Store.
7. All rights to the Online Store, including its design, software elements, layout, texts, logos and other content, belong to the Seller or third parties who granted the Seller the right to use them. This does not apply to third-party trademarks, product names, manufacturer logos and photographs used for the presentation of Goods.
8. The information displayed in the Online Store is not an offer to conclude a contract within the meaning of Czech law, but an invitation for Customers to submit Orders.

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§ 3 Electronic Services

1. The Seller provides the following Electronic Services free of charge through the Online Store:
   • browsing the catalogue of Goods,
   • order form,
   • Customer Account,
   • newsletter,
   • adding product reviews, where this function is available.
2. The order form allows the Customer to select Goods, choose delivery and payment methods, enter required data and submit an Order.
3. A Customer Account allows the Customer to manage selected data, review order history and use additional functions of the Online Store. Registration is voluntary and is not required to place an Order.
4. The newsletter service consists of sending commercial and marketing information about news, offers, Goods, promotions or the Seller’s activities by email, where the Customer has consented to receive it.
5. The Customer may unsubscribe from the newsletter at any time by using the unsubscribe link included in newsletter emails or by contacting the Seller.
6. If product reviews are enabled, the Customer may submit a review of purchased Goods. The Seller may verify, moderate or remove reviews in accordance with these Terms and Conditions and applicable law.
7. The Seller takes reasonable technical and organizational measures to ensure the proper functioning and security of the Online Store.
8. The Seller may temporarily limit access to the Online Store or Electronic Services for maintenance, updates, technical changes or security reasons.

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§ 4 Customer Account

1. Registration of a Customer Account is free of charge.
2. To create a Customer Account, the Customer completes the registration form available in the Online Store and submits it electronically.
3. During Registration, the Customer provides required identification and contact information and creates access credentials.
4. The Customer is responsible for keeping login credentials confidential and for preventing unauthorized access to the Customer Account.
5. The Customer may request deletion of the Customer Account at any time by contacting the Seller.
6. The Seller may suspend or delete a Customer Account if the Customer uses it in breach of these Terms and Conditions, applicable law or the rights of third parties.

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§ 5 Placing Orders

1. The Customer may place Orders through the Online Store 24 hours a day, 7 days a week, subject to technical availability.
2. Orders may be placed with or without Registration.
3. To place an Order, the Customer selects Goods, adds them to the shopping cart, chooses delivery and payment method, enters required billing and delivery details, reviews the Order summary and confirms the Order using the relevant order button.
4. Before submitting the Order, the Customer is informed of the total price of Goods, VAT, delivery costs, payment costs if any, and any other mandatory charges.
5. By submitting the Order, the Customer makes a binding proposal to conclude a purchase contract with the Seller.
6. After the Order is submitted, the Seller sends the Customer an automatic confirmation of receipt of the Order to the email address provided by the Customer. This confirmation does not necessarily constitute acceptance of the Order unless expressly stated otherwise.
7. The purchase contract is concluded when the Seller confirms acceptance of the Order or dispatches the Goods to the Customer.
8. The Seller reserves the right not to accept an Order, in particular if:
   • the Goods are unavailable,
   • the price or product description contained an obvious error,
   • payment was not made properly or on time,
   • the Customer provided incorrect or incomplete data,
   • the Order appears fraudulent, unlawful or contrary to these Terms and Conditions,
   • legal restrictions apply to the Goods or their delivery to the Customer’s country.
9. The Customer is responsible for verifying whether the purchase, possession, transport, import or use of the Goods is lawful in the Customer’s country or place of delivery.
10. Certain Goods, in particular airsoft guns, airsoft accessories, tactical equipment or other regulated items, may be subject to age restrictions, transport restrictions or local legal requirements. The Customer is obliged to comply with all applicable legal rules.
11. Goods that are not intended for persons under 18 years of age may only be purchased by Customers aged 18 or older.

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§ 6 Price and Payment

1. Prices displayed in the Online Store are stated including VAT, unless expressly stated otherwise.
2. Prices do not include delivery costs, payment fees or other additional costs unless expressly stated. These costs are shown to the Customer before submitting the Order.
3. In the case of delivery outside the European Union, the Customer may be required to pay customs duties, taxes or other import charges. These costs are not included in the price unless expressly stated.
4. The Seller reserves the right to change prices. Price changes do not affect Orders already accepted by the Seller.
5. If the Online Store displays a reduced price, the Seller will provide information on the prior price where required by applicable law.
6. Goods offered as part of promotions, discounts or sales may be limited by time or stock availability.
7. The available payment methods are displayed in the Online Store during the ordering process.
8. The Customer must pay the Order price within the time limit stated during the ordering process or in payment instructions.
9. If the Customer fails to pay properly and on time, the Seller may cancel the Order.

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§ 7 Delivery

1. The Seller delivers Goods to countries and regions available in the Online Store during the ordering process.
2. Available delivery methods, carriers, delivery prices and estimated delivery times are displayed in the Online Store.
3. Delivery times are approximate unless expressly guaranteed. Delivery time may be affected by the Carrier, customs procedures, public holidays, force majeure or other circumstances outside the Seller’s control.
4. Goods are delivered to the delivery address or delivery point selected by the Customer during the ordering process.
5. The Customer is obliged to provide complete and correct delivery details.
6. On dispatch of the Goods, the Seller may send the Customer dispatch confirmation and tracking information by email.
7. The Customer is obliged to inspect the parcel upon receipt. If the parcel is visibly damaged, the Customer should report this to the Carrier and, if possible, have a damage report prepared.
8. If Goods arrive damaged or incomplete, the Customer should contact the Seller without undue delay.
9. An invoice or tax document is issued in accordance with applicable tax regulations.

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§ 8 Withdrawal from the Contract by the Consumer

1. A Consumer has the right to withdraw from a distance contract within 14 days without giving a reason.
2. The withdrawal period starts:
   • on the day the Consumer or a third party designated by the Consumer, other than the Carrier, receives the Goods,
   • in the case of several Goods delivered separately, on the day of receipt of the last Goods,
   • in the case of regular delivery of Goods over a defined period, on the day of receipt of the first delivery.
3. To exercise the right of withdrawal, the Consumer must inform the Seller of the decision to withdraw from the Contract by an unambiguous statement sent to the Seller’s contact address or email.
4. The Consumer may use a model withdrawal form if available in the Online Store, but use of the form is not mandatory.
5. To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal statement before the 14-day period expires.
6. In the event of withdrawal, the Contract is cancelled and the Seller will refund payments received from the Consumer, including the cost of the cheapest standard delivery method offered by the Seller for the original delivery.
7. The Seller may withhold the refund until the Goods are returned or until the Consumer provides proof that the Goods have been sent back, whichever occurs first.
8. The Consumer must return the Goods to the Seller without undue delay, no later than 14 days from the date on which the Consumer informed the Seller of withdrawal from the Contract.
9. Unless the Seller states otherwise, the Consumer bears the direct costs of returning the Goods.
10. The Consumer is liable for any reduction in the value of the Goods resulting from handling the Goods in a manner other than necessary to establish their nature, characteristics and functionality.
11. The Seller refunds payments using the same payment method used by the Consumer, unless the Consumer agrees to another method and no additional costs are incurred by the Consumer.
12. The right of withdrawal does not apply in cases provided by applicable law, in particular to:
    • Goods made to the Consumer’s specifications or clearly personalized,
    • Goods that deteriorate quickly or have a short shelf life,
    • sealed Goods that cannot be returned after opening for health protection or hygiene reasons,
    • Goods that after delivery are inseparably mixed with other items,
    • digital content supplied other than on a tangible medium, where performance has begun with the Consumer’s prior express consent and acknowledgment of loss of the right of withdrawal, where applicable.
13. This section applies accordingly to Entrepreneurs with consumer rights, where applicable under Czech law.

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§ 9 Rights from Defective Performance and Non-Conformity of Goods

1. The Seller is responsible to the Consumer that the Goods are free from defects and conform to the Contract upon receipt.
2. Goods conform to the Contract if they correspond in particular to the agreed description, type, quantity, quality, functionality, compatibility, safety and other agreed characteristics.
3. Goods must also be suitable for the purpose for which Goods of the same type are normally used and must have the characteristics that the Customer may reasonably expect with regard to the nature of the Goods and public statements made by the Seller or manufacturer.
4. If the Goods are defective or do not conform to the Contract, the Consumer may exercise rights under applicable Czech law.
5. Depending on the nature of the defect and applicable law, the Consumer may in particular request repair, replacement, a reasonable discount or withdrawal from the Contract.
6. The Seller handles complaints without undue delay and informs the Customer of the result.
7. Complaints by Consumers are handled within the statutory time limit, unless a longer period is agreed with the Consumer.
8. The Customer may submit a complaint by contacting the Seller at the complaint email or address stated in these Terms and Conditions.
9. When submitting a complaint, the Customer should provide:
   • order number or proof of purchase,
   • identification of the Goods,
   • description of the defect,
   • preferred method of complaint resolution,
   • contact details.
10. The Customer should not send Goods back without appropriate packaging. Goods should be packed to prevent damage during transport.
11. If the complaint is justified, the Seller bears necessary costs connected with the complaint in accordance with applicable law.
12. Manufacturer warranties, if provided for specific Goods, do not limit the Customer’s statutory rights from defective performance.

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§ 10 Complaints Concerning Electronic Services

1. The Customer may submit complaints regarding the functioning of the Online Store or Electronic Services to the Seller by email or in writing.
2. The complaint should contain a description of the issue and Customer contact details.
3. The Seller will handle the complaint without undue delay and inform the Customer of the result.

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§ 11 Provisions for Customers Who Are Not Consumers

1. For Customers who are not Consumers or Entrepreneurs with consumer rights, the Seller’s liability for defects may be limited or excluded to the extent permitted by applicable law.
2. For Customers who are not Consumers or Entrepreneurs with consumer rights, the Seller is not liable for indirect damages, loss of profit or other consequential damages, unless caused intentionally or unless such limitation is prohibited by law.
3. The risk of damage to the Goods passes to a Customer who is not a Consumer upon handover of the Goods to the Carrier, unless otherwise required by mandatory law.
4. The Seller may withdraw from a Contract concluded with a Customer who is not a Consumer if the Order cannot be fulfilled for objective reasons, including unavailability of Goods, pricing error, legal restrictions or other serious reasons.
5. Disputes with Customers who are not Consumers shall be resolved by the competent Czech courts, unless mandatory law provides otherwise.

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§ 12 Product Reviews

1. If the Online Store allows Customers to add reviews, the Seller may verify whether the review is linked to a real purchase.
2. Reviews may be marked as verified if the Seller can reasonably confirm that the reviewed Goods were purchased by the Customer.
3. The Seller may refuse or remove reviews that:
   • are false, misleading or unrelated to the Goods,
   • contain vulgar, offensive, discriminatory or unlawful content,
   • contain spam, advertising or links unrelated to the Goods,
   • infringe third-party rights,
   • contain personal data or confidential information.
4. contain spam, advertising or links unrelated to the Goods,
5. infringe third-party rights,
6. contain personal data or confidential information.
7. The Seller does not modify the substance of reviews in a way that would distort their meaning. The Seller may remove prohibited content or correct obvious technical issues.

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§ 13 Personal Data and Cookies

1. The Seller processes personal data in accordance with applicable data protection law.
2. Information on the processing of personal data is provided in the Privacy Policy available in the Online Store.
3. The Online Store uses cookies and similar technologies. Details are provided in the Cookie Policy or cookie settings available in the Online Store.

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§ 14 Out-of-Court Consumer Dispute Resolution

1. The Seller seeks to resolve any disputes with Customers amicably.
2. A Consumer may submit a proposal for out-of-court resolution of a consumer dispute to the Czech Trade Inspection Authority:

3. The Consumer may also use information and assistance provided by the European Consumer Centre for cross-border consumer disputes within the European Union.

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§ 15 Final Provisions

1. These Terms and Conditions are governed by the laws of the Czech Republic, unless mandatory consumer protection rules of another country provide the Consumer with a higher level of protection.
2. If any provision of these Terms and Conditions is invalid or ineffective, the remaining provisions remain valid and effective.
3. The Seller may amend these Terms and Conditions for important reasons, in particular due to changes in law, changes in the Online Store, changes in payment or delivery methods, or changes in the Seller’s business processes.
4. Orders placed before the effective date of a new version of the Terms and Conditions are governed by the Terms and Conditions effective at the time of placing the Order.
5. The current version of these Terms and Conditions is available in the Online Store and may be saved or printed by the Customer.
6. These Terms and Conditions become effective on 01 Jan 2026.